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• How do I manage and delete bank accounts?

  To manage the bank accounts you have connected to Rentler for applications, screenings, and payments, click on the drop-down menu in the top right-hand corner next to your profile icon. Then, select

• How do I split rent with my roommates?

  We set up Payments to make it easy for everyone to pay rent using separate Rentler accounts. Your landlord will send each person an invitation with the total rent amount. Follow that link and you can

• How is Rentler different than other online background checks?

  Three factors separate Rentler from anything else you might find out there: There is no lengthy enrollment process—landlords simply sign up and begin using Rentler immediately. Rentler enables the

• How do I record a payment made outside of Rentler?

  If your tenant makes a rent payment outside of Rentler (for instance, if a tenant needs to pay cash one month) you can still record it for accounting purposes.  1.In the Payments dashboard, select the

• How do I ask my renters to pay rent online?

  To invite your tenants to start paying rent online, all you need to do is fill out some basic information and we'll send them an email. Log into your account, then follow these steps: Click on 'Paymen

• How do I set up a bank account for rent deposits?

  When you create your first payment series, you'll be asked to add a bank account that rent can be deposited into. Rentler uses Plaid to connect your bank account securely, which means you'll be asked

• How do I charge my renter additional fees for things like security deposits, pets, etc.?

  During the process of setting up a new payment, you will be taken to screen where you can choose to include different types of fees. It looks like this: If you select 'Add Additional Monthly Fees' on

• Share your listing to 10 trusted rental sites for $30

  Are you a landlord looking to maximize your listing’s visibility? We have great news! Introducing our new syndication feature that allows you to promote your rental listings effortlessly. For just

• Can a renter pay rent in increments or do they have to pay all at once?

  Yes, your renter can make one-time payments using Rentler Payments or set an autopayment for the full amount each month. Although a landlord only has the option to set up a singular monthly payment in

• How to Take Better Photos

  Here’s a fun fact we’ve noticed at Rentler—listings with photos get 27% more views than those without. That’s 27% more people that could be looking at YOUR property instead of another property.  Here

• Why can't I add my property?

  I'm getting an error that my address doesn't exist. To make sure Rentler.com provides credible listings for our users, we use an address verification system. This system uses the latest data (updated

• Can multiple tenants in the same property all pay rent separately?

  Definitely. We set up Payments to make it easy for everyone to pay rent using separate Rentler accounts. Your landlord will send each person an invitation with the total rent amount. Follow that link

• Six Golden Rules for Posting Your Listing on Rentler

  1. Only one listing is allowed for one specific property and category. The owner should choose which property type best describes their home. If a listing is posted in more than one category, Rentler

• Scheduling a virtual walkthrough

  Looking for a way to show a vacant rental during the COVID-19 pandemic? Live video tours can be conducted via free online tools like Zoom, Facetime or Google Hangouts and are the perfect way to

• Why can’t I complete the entire process without the renter logging on?

  Rentler’s background tool is a consumer-initiated service, meaning the consumer (renter) plays an active role in deciding when and to whom to release sensitive personal information. The process is con

• Why am I being asked for my credit & criminal background information?

  Landlords often request to view the credit history and criminal record history of an applicant to determine if there is a financial or safety risk before completing a rental agreement with a new tenan

• How to delete a payment in a payment series

  To delete a payment in a payment series that has already been created, follow these steps: 1. Click on 'Payments' and select the property that the payments are associated with. 2. Click the 'Edit'

• Introduction to Criminal Searches

  Online tenant criminal checks for your protection A Credit & background check helps you steer clear of high-risk applicants and protect your investment. Criminal searches are pulled by name and

• Introduction to Fair Housing

  Any defined terms used but not defined in this Fair Housing Policy are defined in our Terms of Use. All housing listed and managed using the Website is subject to the Fair Housing Act, which makes it

• Avoiding Scams

  Rentler strives to provide a safe online marketplace, but there is one critical piece of information you should take wherever you go: Always be wary of giving personal information, financial informati

• Why ResidentScore Is More Useful

  Tenant screening is really about understanding one thing: is this the tenant for you? Property owners know what's at risk when they pick a renter: Eviction Late payers Skipping out on a lease You

• Video: How to Set Up Rentler Payments

  When you set up online payments and collect rent through Rentler, you have the ability to add automatic late fees, build your tenant's credit history through rent reporting, and more.  Here's how to g

• Are payments made through Rentler secure?

  Yes. Here's why: We use 256-bit SSL encryption and all user, payment, and transaction information is stored behind firewalls with constant monitoring. A 256-bit encryption (for those who aren't

• Why am I being asked identity authentication questions?

  All renters and landlords who participate in the credit/background checks and payment services are required to verify their identity online to ensure the process is secure. This prevents fraudulent

• Are payments made through Rentler secure?

  Yes. Here's why: We use 256-bit SSL encryption and all user, payment, and transaction information is stored behind firewalls with constant monitoring. A 256-bit encryption (for those who aren't