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Why am I being asked identity authentication questions?

All renters and landlords who participate in the credit/background checks are required to verify their identity online to ensure the process is secure. This helps prevent fraudulent access to consumer data along with help in eliminating scams and phishing.

Rentler has partnered with Experian credit bureau for identification verification services. When viewing consumer data, Experian requires landlords to verify their identity online to ensure the process is secure. This helps prevent fraudulent access to consumer data and works towards eliminating scams and phishing.

For landlords, your credit is NOT being pulled as an inquiry. Experian is referencing your credit profile to ask specific verification questions for the purpose of confirming your identity. Landlords are required to ID verify yearly or after a period of extended inactivity.

Still need help? Contact Rentler Support (1-888-222-1009) Contact Rentler Support (1-888-222-1009)