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Why am I being asked identity authentication questions?

All renters and landlords who participate in the credit/background checks and payment services are required to verify their identity online to ensure the process is secure. This prevents fraudulent access to consumer data and helps us eliminate scams and phishing.


In order to run a credit inquiry and complete a background/credit screening, Rentler has partnered with TransUnion to ask a series of identity authentication questions. We do not store or use this information for any other purpose.


In order to use Payments, landlords will be asked to provide personally identifiable information (including date of birth and social security number) to properly verify their identity and mitigate fraud. This is done through a partnership with Stripe to deliver fast and secure payment processing services. 

In the case we cannot verify your identity online, you may be asked to provide additional information such as your driver's license, Tax Id Number, etc. 

Still need help? Contact Rentler Support (1-801-674-8587) Contact Rentler Support (1-801-674-8587)