I'm getting an error that my address doesn't exist.
To make sure Rentler.com provides credible listings for our users, we use an address verification system. This system uses the latest data (updated monthly) from the United States Postal Service (USPS) to ensure that a place actually exists. In some cases, new construction neighborhoods have not been updated in the USPS database yet. If you are running into these issues, try catching us on live chat (on http://www.rentler.com/) or give us a call at 1-801-674-8587.
I'm getting an error that my address is already used on Rentler.
We want to make sure that all listings on Rentler are real and available for rent. To avoid scams and duplicate listings, Rentler only allows a property to be associated with one account. Rentler only allows a property to be associated with one account. If you receive an error indicating that the property is tied to another Rentler account, it is likely due to a duplicate property or home address being associated with multiple accounts.
Steps to Resolve Incorrect Apartment Numbers
If the system shows the wrong apartment number when creating a new listing, follow these steps:
Navigate to the Listings tab in your Rentler account.
Click the Create a Listing button located at the top right of the page.
In the property search field, type the street number of the property (e.g., "2519").
If the correct apartment number does not appear on the first page of results, click Next to browse through additional options.
Once you locate the correct unit, select it and proceed to add your listing details and upload photos.
If you keep getting this error, it's most likely that another account has already claimed it. The best solution is to contact the account holder who currently has the property associated with their Rentler account and request that they remove the property or home address from their account. Once the property is removed, you can add it to your own Rentler account and proceed with creating the listing. If you're still in a bind, ping us on live chat (on http://www.rentler.com/).