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FAQs - Maintenance Requests

Daisy avatar
Written by Daisy
Updated over 3 months ago

How do I submit a maintenance request?

  1. Go to Maintenance

    • Click “Maintenance” in the left-hand navigation menu.

2. Start a New Request

  • If this is your first maintenance request, select your current rental and click “Submit a New Request.”

  • If you already have pending requests, you’ll see them listed on your Maintenance Dashboard. From there, you can submit an additional request if needed.

3. Create Your Request

  • Click the “Submit a New Request” button in the top-right corner.

  • Enter a title for easy tracking.

  • Choose the priority level (how urgent the request is).

  • Provide details about the issue.

  • Upload any photos or documents related to the request (optional).

4. Submit Your Request

  • Once you click “Submit,” your landlord will automatically receive a notification.


How to Close a Maintenance Request

  1. Go to Your Maintenance Dashboard

    • Select the request you want to manage.

  2. View Request Details

    • You’ll be taken to a screen showing all the information for that request.

  3. Close or Update the Request

    • Click “Change” to either close the request or update its priority/importance.


Maintenance Request FAQs

What Can I Include in a Maintenance Request?

  • A text description of the issue is all that’s required.

  • You can also upload photos or videos to provide more details. Supported file types: .jpg, .png, .gif, .pdf.

  • You can set the importance level of your request so your landlord knows if it needs immediate attention.


How Will I Know About a Maintenance Request?

  • You’ll receive an email notification whenever a new maintenance request is submitted or updated.

  • To view all your requests in one place, sign into your Rentler account and click “Maintenance.”

  • From the dashboard, you can sort requests by date, status, or importance to quickly find what you need.


Can a Landlord Submit a Maintenance Request to a Tenant?

Yes! Landlords can submit maintenance requests to tenants for tasks like changing lightbulbs or lawn care (if included in the rental agreement).

  • To do this, sign in to Rentler, click “Maintenance” in the sidebar, and then select “Submit a New Maintenance Request.”

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